As of mid-January 2015, I will be discontinuing my subscription to TelehealthConnect.com which has been providing my patients with a secure messaging platform (as required by the federal HIPAA statutes).
PracticeFusion (my electronic health record [EHR]) now has a functioning secure messaging platform, that all my patients have access to provided that they create an account through PatientFusion, Only my patients have access to this platform.
To date, 624 people have done so. This undoubtedly represents more people as there are many families in my practice, but since I have approximately 1300 people in the electronic system (which I started in 2010), some of you have not signed up.
When I message you thruough the EHR, a notification will appear in your regular email in-box. Unfortunately, as of now, no such notification appears in my regular email inbox when you message me. This may change in the future, but for now there may be certain situation when I cannot access my EHR’s messaging system. An example would be that when I am out for the evening, with only my cellphone, and do not have access to a computer.
It is also a lot easier for me to check email than it is my EHR messages.
Please remember that email, including the PatientFusion messaging system, is not the proper way to reach me in any kind of urgent situation. In such cases, call my office number, press “O” during the voice message, and leave a message with the human operator who answers. For a less urgent situation, if you send a report through PatientFusion that you need me to read before the office opens next, also send a regular email to email@example.com.
If you need help registering with PatientFusion, Donna will be happy to help you out. She can be reached at the office or at her email: firstname.lastname@example.org. Please let us know if you have any questions.
Some day this system will replace my health alerts, but for the moment, if you haven’t signed up for that, please let Donna know and she will help you.